PRIVACY POLICY

1. INTRODUCTION

This document sets out the privacy policy of Drive mate Australia Pty Ltd ACN 640 421 496 (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).

We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.

By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.

We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.


2. TYPES OF PERSONAL INFORMATION WE COLLECT

The personal information we collect may include the following:

  1. name;
  2. mailing or street address;
  3. email address;
  4. social media information;
  5. telephone number and other contact details;
  6. age;
  7. date of birth;
  8. credit card or other payment information;
  9. sensitive information as set out below;
  10. geo-location information;
  11. the types of vehicles you search for on our website;
  12. identity documents such as your driver’s license;
  13. information about your business or personal circumstances;
  14. information in connection with client surveys, questionnaires and promotions;
  15. your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;
  16. information about third parties; and
  17. any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.


3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information either directly from you, or from third parties, including where you:

  1. contact us through our website;
  2. use our services or otherwise receive services from us;
  3. submit any of our online sign up forms;
  4. communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
  5. interact with our website, social applications, services, content and advertising; and
  6. invest in our business or enquire as to a potential purchase in our business.

We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

We may use Google Analytics to collect and process data, including when you use third party websites or apps. To find out more see  How Google uses data when you use our partners’ sites or apps.


4. USE AND STORAGE OF YOUR PERSONAL INFORMATION

We collect and use personal information for the following purposes:

  1. to provide goods, services or information to you;
  2. to store your identity documents for verification purposes;
  3. for safety purposes and in cases of an emergency;
  4. for record keeping and administrative purposes;
  5. to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;
  6. to improve and optimise our service offering and customer experience;
  7. to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
  8. where you consent, to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
  9. for our legitimate interests, including:
    1. to develop and carry out marketing activities and to conduct market research analysis and develop statistics;
    2. to improve and optimise our service offering and customer experience;
    3. to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you;
    4. the delivery of our services; and
    5. to consider an application of employment from you.

We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.


5. SHARING YOUR DATA

We may share your personal information in certain circumstances, as follows:

  1. where there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances;
  2. credit-checking agencies for credit control reasons;
  3. disclosures required by law or regulation; and
  4. service providers and other affiliated third parties to enable us to provide our services to you including other professional advisers such as accountants, insurance providers, disaster recovery service providers or auditors and/or overseas counsel.


6. LOCATION DATA

We may share your personal information in certain circumstances, as follows:

  1. We collect location data of the Vehicle you use through our services(Vehicle).
  2. We collect this location data in order to provide you with our services, including to inform you of where a Vehicle is located, to track kilometre use, to provide information to insurance providers and/or in cases of an emergency.


7. SECURITY

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.


8. LINKS

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.


9. REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION

If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.


10. COMPLAINTS

If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.

If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.


11. CONTACT US

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Email: support@drive-mate.com.au


12. DATA DELETION

If you have an account with us and want to get that removed, you can simply get in touch with our customer team and we will get your account closed. You will no longer be able to sign in to our website / apps or access any of your personal information.

If you close your account, we may still retain some information associated with your account for analytical purpose and recordkeeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, take actions we deem necessary to protect the integrity of our platform or our users, or take other actions otherwise permitted by the law.



Our privacy policy was last updated on 29th April 2022.