1. have a current valid license to drive the Vehicle which has been submitted to Drive mate for verification and which is:
   1. issued in an Australian state or territory or an international license (with a valid International Driving Permit or an approved translation into English if the license is not issued in English);
   2. appropriate for the class of the Vehicle; and
   3. not subject to any restriction or condition;
2. ensure that the Vehicle is used in a proper and skillful manner, and at all times in accordance with the Policies and the Terms, and the Vehicle’s manufacturer requirements, recommendations and instruction manuals;
3. ensure that the Vehicle is operated only by the Authorised Driver;
4. ensure that all applicable rules and regulations, including any road traffic codes or rules of conduct in the relevant state jurisdiction are complied with;
5. maintain at its own expense the Vehicle in the same condition as at the Pick-Up Time (fair wear and tear only excepted, in accordance with the Policies);
6. keep the Host fully informed of all material matters relating to the Vehicle, including complying with any applicable Policies regarding the reporting of any accident, damage or loss to the Vehicle; and
7. comply with all Policies regarding the pick-up and drop-off of the Vehicle from and with the Host;

1. allow the Vehicle to be driven by any person who is not an Authorised Driver:
2. drive the Vehicle on:
   1. an Unsealed Road;
   2. roads that are prone to flooding or are flooded;
   3. beaches, sand dunes, streams, rivers, creeks, dams or off-road;
   4. any road where the police or an authority has issued a warning;
   5. any road that is closed; or
   6. any road where it would be unsafe to drive the Vehicle.
3. use the Vehicle in any alpine resort during the gazetted snow season or in any other area under conditions where a reasonable person would use snow chains;
4. part with control of (including for the purposes of repair or maintenance), sell or offer for sale, underlet, sublet or lend the Vehicle or allow the creation of any mortgage, charge, lien or register or claim to be entitled to register any interest in the Vehicle under the Personal Property Securities Act 2009 (Cth), without the prior written consent of the Host;
5. drive the Vehicle whilst their driver's license is cancelled or suspended, including as a result of an accumulation of demerit points;
6. use the Vehicle:
   1. for any commercial or non-personal use (including but not limited to using the Vehicle as a private hire vehicle, or carry any passengers for payment of any kind or for rideshare purposes);
   2. when it is damaged or unsafe;
   3. for any illegal purpose;
   4. to move dangerous, hazardous, biohazardous, infectious, inflammable goods or substances that pollute or contaminate, in quantities above that used for domestic purposes;
   5. to propel or tow another vehicle or a trailer;
   6. to carry or transport illegal drugs or substances; or
   7. in connection with the motor trade for experiments, tests, trials or demonstration purposes;
7. use the Vehicle to carry:
   1. more than the number of passengers for which the Vehicle is licensed; or
   2. any load that exceeds the limits for which the Vehicle was designed, constructed, registered or licensed.
8. make any alterations to the Vehicle;
9. affix or install any accessories, equipment or devices on to the Vehicles without the Hosts’ prior written consent;
10. deliver up the Vehicle at the end of the Rental Period at the Designated Location in a tardy or late manner in contravention of the Policies, failing which the Policy on late returns shall apply; and
11. drive the Vehicle:
    1. whilst intoxicated or under the influence of drugs or alcohol or with a blood alcohol content or level of drugs present in blood, urine or oral fluid that exceeds the limit set by law;
    2. recklessly or dangerously; or
    3. whilst there is Damage to the Vehicle or it is unroadworthy or unsafe.
12. fail or refuse to undergo any breath, blood, urine or oral fluid test or drug impairment assessment;
13. use a mobile phone:
    1. to make or receive a phone call, perform any audio function or as a navigational device, unless the Vehicle is stationary and the body of the phone is secured in a mounting affixed to the Vehicle and its use does not require manual operation of the phone; or
    2. to send a text message, video message, email or similar communication unless the Vehicle is parked.
14. damage the Vehicle deliberately or recklessly or allow anyone else to do so;
15. modify the Vehicle in any way;
16. sell, rent, lease or dispose of the Vehicle;
17. use the Vehicle to move infectious, biohazardous or biomedical waste, unless specifically approved by Us.

1. ensure the Vehicle is locked when not in use or unattended and the keys or remote control device must be kept in the Guest's possession, or that of any Authorised Driver, at all times and never left in the ignition when the Vehicle is unattended; and
2. take reasonable care of the Vehicle by:
   1. preventing it from being damaged;
   2. making sure that it is protected from the weather;
   3. maintaining the engine and brake oils and coolant level and tyre pressures;
   4. using the correct fuel type; and
   5. making sure it is not overloaded.

1. use the Vehicle for transporting any pets or animals, except assistance animals;
2. smoke in the Vehicle and the Guest must take reasonable steps to prevent passengers from doing so; or
3. use the Vehicle to move infectious, biohazardous or biomedical waste.

Additional cleaning, disinfection and deodorising charges as set on the Platform will apply.

1. The Policies that apply to the agreement between the Guest and the Host for the term of the agreement are set out in detail on the Platform and will be strictly enforced for compliance. All the policies can be found at https://help.drive-mate.com.au/kb/en/our-policies-101403
2. The Policies may be amended from time to time and the Guest should refer to the Website for the current version. If there is any inconsistency between these Terms and Conditions and the Platform, those on the Platform will prevail.
3. A breach of any Policy is a Serious Breach of the agreement.

We expect hosts to provide guests with a clean car. In turn, guests must return the car in the same condition in which they received it or as close to clean as possible. If a guest does not want to accept a car because they find it to be unacceptably dirty, they should not begin their trip. Instead, they should contact Drive mate customer support so we can help them address the issue.

If a host receives a dirty car from a guest, they can charge the guest for cleaning fees.

HOW DO I DOCUMENT THE CAR’S CONDITION?

We advise hosts and guests to take multiple photos of the car inside and out and upload them directly to the Trip Photos in the trip page. We suggest taking interior photos of the middle console, front seats and floor, and the back seats and floor. We also suggest taking exterior photos of the driver side, passenger side, front, and back of the car as well. The more photos you take, the better. Be sure to capture the same views of the car in both the pre- and post-trip photos so that it’s easy to compare the two.

The best way to capture and save these photos is to use the trip check-in and checkout feature in the Drive mate app. The app will guide you through each photo you need to take and place a timestamp on the photos. These photos are stored in Trip photos and can be easily accessed by Customer Support.

WHY ARE PHOTOS IMPORTANT?

In the event of a dispute, Drive mate will use photos to determine if a host is eligible for reimbursement of cleaning costs and if a guest should be charged a cleaning fee. Hosts and guests who take multiple, clear, consistent view photos of a car’s condition have verifiable proof of the car’s condition at the start and end of a trip.

HOW DO HOSTS FILE FOR A CLEANING REIMBURSEMENT?

To file a cleaning reimbursement, hosts must submit their claim within 48 hours of the trip end with proof of the issue to support@drive-mate.com.au. Drive mate will review the photos and determine the amount to be paid to the host based on the cleaning level, as outlined below. If we determine that the guest is responsible for the car’s dirty condition, we’ll charge them in line with this policy.

CLEANING FEES AND FINES

The levels of cleaning and the eligible reimbursement amounts are as follows:

INELIGIBLE FOR REIMBURSEMENT

Minimal amounts of trash. Small amounts of crumbs, sand, or dirt on floor mats that can be shaken off or vacuumed out.Small marks that can be cleaned off easily by hand.

MODERATE CLEANING - UP TO $60

Car exterior is returned significantly* dirtier than it was received (e.g. dirt on car body, wheels, or windows).Floor mats or upholstery are returned significantly* dirtier than they were received(e.g. requires more than a shake-out to be restored to original condition).Large amounts of food, dirt, or mud that cannot be shaken out and must be heavily vacuumed to remove. Light stains or residue on hard surfaces (e.g. liquid spills or sticky substances).

*Drive mate will use its discretion to determine what is considered significant.

HEAVY CLEANING - $180

Major stains or residue on seat fabric or other hard-to-clean surfaces. Pet Hair Smoke scent /physical remnants of smoking.

1. Taking pre- and post-trip photos are the key to a successful vehicle pickup and drop off.

   At pick up:
   1. Guest to show the host a valid driving license. If it s a keyless access (Drive mate Go trip), then guest needs to upload a selfie with driving license.
   2. Guest to inspect the car to understand how it operates
   3. Guest to take pic of the dashboard to capture mileage and fuel level (optional for host)
   4. Guest to take photos of the car’s interior and exterior and be sure to capture any pre-existing damage so that they are not held responsible for it. (Optional for host)
   5. In case of physical handover, host to confirm pick up via the app. For keyless handover (Drive mate Go), pick up is auto approved. Guest can access the car via the app.
2. At drop off:
   1. Guest to take photos of the car's mileage and fuel levels
   2. Guest to take photos of the car's interior and exterior to document its condition
   3. Tidy up the car
   4. In case of physical handover, host to confirm drop off via the app. For keyless handover, drop off is auto approved. Guest needs to take their belongings and lock the car via the app.

Drive mate understands that Hosts and Guests can have a change in plan due to unforeseen circumstances. In that case, Drive mate wants to be fair to all parties involved. There are specific rules for cancellation depending upon the type of booking it is (regular or instant) and the time of cancellation (vs scheduled trip time).

1. Guest trip cancellation Policy
   1. Guests may cancel their trip through Our site or mobile app, and the cancellation is effective immediately.
   2. For all cancellations by Guests, the processing fees are not refundable and the total amount refunded will depend on when the Guest cancels the trip. A breakdown of the refund due is on the Platform.
2. Host trip cancellation policy
   1. If the Hosts cancel a booking, Drive mate may charge the Host a fee in order to help compensate the Guest for the inconvenience and for finding alternative transport. A full refund will be provided to the Guest and processing fees will also be refunded.
   2. For physical handover enabled cars only, fees also apply where the Host fails to make the Vehicle or key available for a booking, for example, because they are unreachable at the time of handover. A 'No Show' is determined if the Host is not contactable either by the Guest or customer service less than one (1) hour before trip start time.  In case of 'No Show' by the Host, a credit will be given to the Guest, except if the trip start time is within 24 hours of the booking being accepted.
3. Cancellation by Drive mate
   1. In some cases, Drive mate may need to cancel a trip after booking. Drive mate will notify the Guest in the event Drive mate must cancel a trip. Where Drive mate must cancel a trip, the Guest will receive a full refund.
   2. Please note that for exceptional circumstances, acting reasonably, Drive mate reserves the right to allow certain cancellations without any penalty to the Guest or Host. These circumstances are purely at the discretion of Drive mate and are for the protection of the interests of Guests and Hosts.

It is the responsibility of the guest at check-out to return the car’s fuel tank filled back to the check in levels. It is mandatory for the guests to take pictures of the fuel gauge at check in & check out for non Drive mate Go cars. For Drive mate Go cars, fuel is always paid for by the guest basis the distance travelled.

For cars with keyless access:

1. No reporting required from host. Guests are charged $0.29 / km basis the distance travelled (measured via GPS). Host is paid $0.22/ km out of this charge.
2. If the guest refuels during the trip, they can upload the picture of the fuel receipt upon drop off. Equivalent amount will then be refunded back to the guest.

For cars with physical key handover:

3. Host will need to submit documentation - the pictures of the car’s odometer at pick up and drop off. Hosts can submit the documentation via the online help desk (web/ app) within 1 hr of the trip getting completed.
4. If the guest does not bring the car back it's original fuel level, then the guest is charged at $0.40/km for fuel (calculated basis 10 litres for 100 kms). The host receives 80% of this amount.

1. Normal “wear and tear” that results from the normal use of the Vehicle is an inherent part of sharing or using a car.
2. The Guest is not responsible for wear and tear or mechanical failure resulting from normal usage of the car.
3. However, the Guest is fully responsible for, and Drive mate does not provide any protection to the Guest for:
   1. any Damage related to misuse or arising from a Serious Breach;
   2. serious Damage to the interior of the Vehicle, including gouges, tears, and  punctures that is not caused by an accident; and
   3. any mechanical Damage resulting from the Guest’s negligence, intentional acts, or improper driving (for example, clutch Damage from rough driving, suspension Damage from running over speed bumps at high speed or into curbs, Underbody and Overhead Damage.

Hosts are counting on guests to return the car at the originally scheduled time. If guests don't, it can put significant inconvenience and stress on the host and possibly future guests.

For the guests, we want to ensure that there is sufficient flexibility when it comes to dropping off as there are practical issues sometimes (traffic, getting stuck due to unavoidable reasons). For this, Drive mate provides a grace period of 15 mins to all guests depending upon the duration of the rental. It is always recommenced to opt for trip extension if the guest feels that they are likely to get delayed (trip extensions are subject to approval by the host).

Charges to guests

If the guest is delayed beyond the grace period, then a late return charge + inconvenience fee will apply.

1. The late return charge is calculated basis the car's daily/hourly rate depending and Drive mate fees.
2. The inconvenience fee is $30 (if no booking is impacted) and $75 (if next booking is impacted).

Payouts to hosts

The host will be paid their share of the late return charge + inconvenience fee

1. Host's share of the late return charge will be basis the daily/hourly rate set in the system by them
2. Inconvenience fee of $20 (if no booking is impacted) and $50 (if next booking is impacted).

In the event of very substantial lateness, additional fines may be assessed at sole discretion of Drive mate. In case it is unclear when the guest will return the car, Drive mate could decide to pick up the car and return the car to the host and charge repossession fees.

Drive mate reserves the authority to charge the estimated late return charge to the guest's payment method on file.

On Drive mate, hosts set a daily price assuming a 100 km mileage limit. If it exceeds the mileage limit, then the host is compensated for the same as below.

1. the Host and Drive mate agree the Guest was not at fault; and
2. the other party was insured and their insurance company accepts liability.

1. for single vehicle Accidents, after a repairer's estimate or tax invoice verifying the amount charged for Damage has been sent to the Guest;
2. if the Vehicle has been stolen, after the Host and Drive mate have made reasonable enquiries and in their opinion it is unlikely the Vehicle will be recovered; and
3. for Accidents in which there is also Third Party Loss, after the Host and Drive mate have made an estimate of the Guest's total liability. Supporting documents and particulars of the claim for Third Party Loss will be forwarded to the Guest as soon as practicable.

1. Damage or Third Party Loss arising from:
   1. a Serious Breach of the Rental Contract; or
   2. the use of the Vehicle by any driver who is not an Authorised Driver or who is less than 21 or more than 75 years of age;
2. Overhead Damage;
3. Underbody Damage;
4. Damage caused by:
   1. immersion of the Vehicle in water;
   2. use of the incorrect fuel type;
5. damage to the tyres of the Vehicle, other than by normal wear and tear

1. the full cost of replacing or repairing any accessories supplied by the Host including, but not limited to GPS units, lost keys, keyless start and remote control devices;
2. personal items that are left in or stolen from the Vehicle or for loss or damage to property belonging to or in the custody of:
   1. the Guest;
   2. any relative, friend or associate who ordinarily resides with the Guest or with whom the Guest ordinarily resides; or
   3. the Guest's employees.

1. any person is injured;
2. the other party has failed to stop or leaves the scene of the Accident without exchanging names and addresses; or
3. the other party appears to be under the influence of drugs or alcohol,

the Guest must also report the theft or Accident to the Police.

1. exchange names and addresses, phone numbers and email addresses with the other driver;
2. take a photo of the other driver's license;
3. take the registration numbers of all vehicles involved;
4. take as many photos as is reasonable showing:
   1. the position of the Vehicles before they are moved for towing or salvage;
   2. the Damage to the Vehicle;
   3. the damage to any third party vehicle or property; and
   4. the general area where the Accident occurred, including any road or traffic signs;
5. obtain the names, addresses, phone numbers and email addresses of all witnesses;
6. forward all third party correspondence or court documents to the Host within 7 days of receipt; and
7. co-operate with the Host and Drive mate in the prosecution of any legal proceedings that may be instituted or the defence of any legal proceedings which may be instituted against the Guest as a result of an Accident, including attending:
   1. the office of the lawyer for the Host or Drive mate; or
   2. any Court hearing.

1. make any admission of fault;
2. promise to pay any claim for Third Party Loss; or
3. release the other party from any liability to pay for Damage as a result of an Accident, theft of attempted theft.

The Host hereby irrevocably and unconditionally represents and warrants:

1. they are the registered owner of the Vehicle and or have been duly authorised by the registered owner of the Vehicle to enter into this agreement;
2. the registered owner of the Vehicle has the right to let the Vehicle for hire in accordance with this agreement;
3. the Vehicle complies with the applicable Terms and Policies;
4. the Vehicle is in safe and roadworthy condition, in good mechanical condition, and in full compliance with all applicable inspection and registration requirements; and
5. any information or specifications set out on the Platform or provided by the Host to the Guest with respect to the Vehicle is complete, accurate and not misleading in any way.

1. loss of profits, sales, business, or revenue;
2. business interruption;
3. loss of anticipated savings;
4. loss or corruption of data or information;
5. cost of substitute products or services;
6. loss of business opportunity, goodwill or reputation; or
7. any incidental, special, indirect or consequential loss or damage

1. death or personal injury resulting from negligence;
2. fraud; and/or
3. any other matter in respect of which any party is prohibited under applicable law from limiting or excluding liability.

1. to the maximum extent permitted by the Australian Consumer Law, the Guest shall not be entitled to any refund for the Trip Price (in whole or in part) unless provided for in the applicable Policies; and
2. where the Guest has collected the Vehicle from the Host, the Guest shall immediately return the Vehicle to the Host at the Designated Location in accordance with the Policies.

1. commits a Serious Breach of these Terms and Conditions in a way that causes Damage, theft of the Vehicle or Third Party Loss; or
2. drives the Vehicle in a reckless manner so that a substantial breach of road safety legislation has occurred,

   the Guest:

   1. has no Damage Cover;
   2. is liable for all Damage, theft of the Vehicle and Third Party Loss; and
   3. is liable for and must pay any additional costs or expenses incurred by the Host in recovering the Vehicle.